What we will do
We will usually request that the complainant keeps details of times, dates and the nature of any incidents and will send a prescribed diary sheet format standardise the information requested.
Residents are, wherever possible encouraged to try to resolve the problems they are experiencing themselves. This may include talking to their neighbour or the alleged perpetrator of the ASB.
Our response to ASB will be proportionate depending on the factors listed in the section above. Our intention is to deal firmly but fairly with ASB to deter such behaviour and to encourage others to come forward as witnesses.
Action Plan
1. The NM will discuss an action plan with the resident and must be honest about the available options.
2. The complainant should be contacted regularly during the course of the proceedings and whenever there is some progress.
3. Where appropriate the complainant will be referred to support services.
Keeping people informed
Your Neighbourhood Manager will keep the complainant informed at all times of any developments in relation to their complaint and where appropriate will refer them to other support services. This may include telephone calls, letters or meetings. All cases are reviewed every two months.
Support of Complainants and Witnesses
RHT will support complainants by dealing with the complaint promptly, seriously, professionally and in confidence. RHT will seek to resolve the situation by tackling the perpetrator about their anti social behaviour and securing the end of this behaviour. At all times the safety and well being on the victims and witnesses will come first.