To download or print the complaints policy and complaints form please follow this link: Complaints policy and form
Riviera Housing Trust is committed to providing high quality, efficient services to its residents and applicants for housing. Nevertheless, it recognises that occasionally people may become dissatisfied. The Trust is keen to obtain feedback from residents and applicants in order that it may review the services it provides and the manner in which these are delivered.
The Trust's aim is to deal with complaints sensitively, sympathetically, confidentially and fairly. We will keep your complaint confidential, but it will be necessary to disclose details to individuals necessary to the investigation. We are not able to deal with anonymous complaints.
The Trust will operate a published procedure which provides clear stages for the progression of a complaint. We will also ensure that staff likely to become involved in handling complaints are trained appropriately.