Riviera Housing Trust has a commitment to provide good quality, affordable homes that meet the needs of both existing and future residents.
Customer Care Policy
Our commitment to customer care is of paramount importance to us and our objective is to provide the highest quality. Our staff are committed to listening to your query and responding in a clear concise manner. At all times we will remain calm, respectful and courteous whilst complying with our Equal Opportunities Policy.
Customer Expectations
We also ask that customers remain calm and courteous to our staff at all times without raising their voice or becoming verbally or physically abusive.
Complaints
If you have any complaints about our adherence to these service standards please contact us on 01803 696123 and ask for a copy of our Complaints Policy or see the 'How to Complain' page on this website . Alternatively, you can download the complaints form.