What is an emergency repair?

‘Genuine danger to life and limb, or likelihood of major damage to property’

The situation will be made safe within 24 hours, or sooner if the circumstances dictate.

Examples are:

Gas leaks (please contact 0800 111 999)

Burst pipes

Failure of warden call system

Broken (insecure) main entrance door

Blocked main underground drains (May be rechareable if fitting/waste blocked)

Electrical faults where there is risk of injury

Central heating breakdown, (between 1^st November and 30^th April, or any time where vulnerable residents are involved unless alternative heating is available, Alternative heating will be offered to you which will be electrically powered)

Breakdown of combination boilers

Complete loss of hot water (where no immersion heater is fitted)

Complete loss of electric supply (but contact your electricity supplier first)

Complete loss of water supply (but contact your water supplier first)

Serious roof leaks

Smoke detector not working, (does not include changing batteries, which is the tenant’s responsibility).

Broken glass in communal areas

Failure of lighting to communal areas

Removal of racist or offensive graffiti