Tenant Responsibilities

The following is a list of repairs that you are responsible for under the terms of your tenancy agreement:

(a) Electrical Installations
all fittings and appliances supplied by yourself, such as door bells, fuses, batteries, fluorescent light tubes and light bulbs;

(b) Gas Installations
all appliances purchased by you unless they are permanently fixed to the Premises;

(c) Miscellaneous Items
hat/coat rails and hooks, shelving and cupboards, curtain rails, blinds and fittings, clothes lines*, rotary dryers*, fencing (other than boundary fencing), minor plaster cracks, any structure or appliance not installed by us;

*except in communal areas

(d) Sanitary Fittings
w.c. seats, covers, chains and handles; plugs and chains to baths, basins and sinks;

(e) Security
Lost keys (and the cost of work, including the replacement of locks, resulting from such loss);

(f) Solid Fuel Fires
Sweeping of flues and all fittings and appliances provided by yourself;

(g) Internal Decoration
Internal decoration, including paintwork, wallpapering and varnish finishes;

(h) Reglazing
all internal cracked or broken glass (but not glass in external doors or windows, which are our responsibility).

You are also responsible for the repair of any item which has been damaged due to your own act or neglect or the act or neglect of anyone living in or visiting the Premises.

PLEASE NOTE:
We will charge you for any work which has to be done because you either fail to complete the repair or because the repair work is not of a satisfactory standard.

You are also responsible for repairing, renewing or replacing fittings, extensions or alterations carried out by yourself and which have been approved by us in writing.

Landlord Responsibilities

We are responsible for repairing anything listed below. We will not repair any damage that has been caused by you, your family, visitors or pets. We will repair vandalism that has been reported to the Police if you are able to provide a valid crime reference number.

Categories of Repair

The following are examples of the categories of repair that the Trust is responsible for, and their appropriate response times:

Emergency
'Genuine danger to life and limb, or likelihood of major damage to property'
The situation will be made safe within 24 hours, or sooner if the circumstances dictate.

Examples are:

• Gas leaks (please contact Transco immediately on 0800 111 999)
• Burst pipes
• Failure of warden call system
• Broken main entrance door
• Blocked main underground drains
• Electrical faults where there is risk of injury
• Central heating breakdown, (between 1st November and 30th April, or any time where vulnerable residents are involved unless alternative heating is available)
• Breakdown of combination boilers
• Complete loss of hot water
• Complete loss of electric supply (but contact your electricity supplier first)
• Complete loss of water supply (but contact your water supplier first)
• Serious roof leaks
• Smoke detector not working, (does not include changing batteries, which is the tenant's responsibility).
• Broken glass in communal areas
• Failure of lighting to communal areas
• Removal of racist or offensive graffiti

Urgent
Repair will be completed within 7 days.

Examples are:

• Plumbing leaks
• Electrical faults
• Heating failure between 1st May and 31st October, (unless in severe weather and vulnerable residents are involved, in which case this is an emergency)
• Lift breakdown
• Non-flushing toilet
• Loss of hot water system (where alternative is available)
• Minor roof leaks

Routine
Repair will be completed within 28 days.

Examples are:

• Carpentry repairs
• Light pendants or other electrical fittings
• Repairs to external fittings
• Faulty ball valve causing water to overflow and discharge externally.

What is an emergency repair?

Emergency
'Genuine danger to life and limb, or likelihood of major damage to property'
The situation will be made safe within 24 hours, or sooner if the circumstances dictate.

Examples are:

• Gas leaks (please contact Transco immediately on 0800 111 999)
• Burst pipes
• Failure of warden call system
• Broken main entrance door
• Blocked main underground drains
• Electrical faults where there is risk of injury
• Central heating breakdown, (between 1st November and 30th April, or any time where vulnerable residents are involved unless alternative heating is available)
• Breakdown of combination boilers
• Complete loss of hot water
• Complete loss of electric supply (but contact your electricity supplier first)
• Complete loss of water supply (but contact your water supplier first)
• Serious roof leaks
• Smoke detector not working, (does not include changing batteries, which is the tenant's responsibility).
• Broken glass in communal areas
• Failure of lighting to communal areas
• Removal of racist or offensive graffiti